tag:blogger.com,1999:blog-8998710950562947543.post8618766175248396799..comments2023-09-02T07:21:21.603-04:00Comments on Leigh's Blitherings: How To Ruin A Perfect Customer Experience: The W HotelsLeighhttp://www.blogger.com/profile/01163262798612657124noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8998710950562947543.post-42089329309256672592008-11-10T07:05:00.000-05:002008-11-10T07:05:00.000-05:00You write very well.You write very well.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8998710950562947543.post-3695572760864408262008-01-25T11:56:00.000-05:002008-01-25T11:56:00.000-05:00Let me add that when a Clif Bar was consumed the m...Let me add that when a Clif Bar was consumed the morning of departure in my room, I advised the W staffer at check-out. She charged me for something called a Munchies Box that was almost $11. When I asked her if that was really the charge for a Clif Bar, she replied "I know, can you believe it?". <BR/><BR/>The issue is that it was not the correct charge. She selected the wrong item. Housekeeping subsequently realized that there was a Clif Bar missing and charged me almost $6 - a separate charge that appears on my credit card statement after the original bill.<BR/><BR/>Thanks W for billing me twice (once for a product we never consumed), for not realizing your mistake, and for not even knowing what your mini-bar products are listed as in your POS system.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8998710950562947543.post-61359937789712751712008-01-25T08:31:00.000-05:002008-01-25T08:31:00.000-05:00Ha, but it is mostly positive. I sent an email to...Ha, but it is mostly positive. I sent an email to the head guy at W - he did send me a short note back. I'm giving them a chance to make it up to Nansi. We'll see if they can live up to their promise....<BR/><BR/>What did he have on the bottom of his email....<BR/><BR/>EAT. DRINK. FLIRT. SIP. SAVOR. BLISS OUT. W HOTELS.<BR/><BR/>I wait patiently.Leighhttps://www.blogger.com/profile/01163262798612657124noreply@blogger.comtag:blogger.com,1999:blog-8998710950562947543.post-56629001097864522342008-01-25T00:42:00.000-05:002008-01-25T00:42:00.000-05:00Refer to previous note to self.Seriously though, t...Refer to previous note to self.<BR/><BR/>Seriously though, that's brutal.Anonymousnoreply@blogger.com