Do any of these things look familiar to you?
Customers now control your brand
Social media should be owned by corporate communications and marketing
HR depts don't have the bandwidth to police social presence
All companies should have full time community managers
We need to build communities not campaigns
All pretty innocuous sounding. But look closer. There are some words that I think are part of a much bigger problem that we need to start to shift.
MANAGEMENT AND BUILDING OF COMMUNITIES
Our usage of language has always been at the heart of how we cultivate culture. If we agree that marketing has to change to a more open approach, (what i talk about in my ecosystem approach to marketing), one of the easiest things you can shift is what language you use in your every day life.
Consumers can become people.
We can focus on proactively empowering positive decision making vs. policing negative actions
We should cultivate and guide communities vs. control or manage them.
The list can go on and on. It's time to start a change. Start that change with the language you use in your organization. It will be one small step for you and one larger step overtime for your new way of marketing.
(feel free to add any other phrases to the comments and i'll add them to my list :)