Mathew retweeted a comment by @jeffsonderman that I thought hit the nail on the head when it comes to the decision by Google to drop Wave:
"My lesson of Google Wave: Innovate by evolving from users' existing habits, not throwing them a whole new, weird thing"
I have to say, I tried Wave for about a day. Holy crap. Atta way to make me feel stupid. I had no idea what the hell was going on. I'm sure it was innovative but really who cares? If i can't use it because it's too complicated to figure out, what's the point?
It was a constant issue when I was working on my own start-up, Oponia. Some of our tech team would get really frustrated when I got the feedback from people using the product. The phrase, 'what are they stupid' used to come up a lot.
It's a serious lesson whether you are a start up, a big company coming out with a new product or taking a look at making relevant marketing communications.
Never over or under estimate your customer because you may think we are stupid, but at the end of the day, we are also your users (whether you like it or not).
photo credit: http://www.obey.com.pl