Friday, 11 May 2007

If It Quacks Like a Duck: Lessons From M & S

Great quote from this months HBR from the ceo of Marks and Spencer. In his own words

"I was trying to shake up a culture of paralysis. Hiding behind data or precedents to avoid making a decision had to stop."

ok and here's the part I loved!

"If it looks like a duck and it quacks like a duck, you don't need to send it for DNA testing to find out six months later it's a duck. Take a risk, guys. It's a duck."


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