Wednesday, 30 May 2007

"Well, Just This One Time"

"Well, just this one time"

should be stricken from the vocabulary of anyone who works in customer service.

This time, the bank. They don't put our three separate notices we gave them for change of address in their computer, and then close our account. They lose the investment that was in there (which can be recovered so they tell us....) and yet somehow manage to track us down in order to tell us we owe them $120 to reopen the account.

After arguing, they tell us, "well just this one time"

Like they are doing us a favour?

Banks. *Argh*


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